Glossary 2.6_2.7
Match the term on the left with the drop-down definition or explanation
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Body language
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A person (usually an employee) who reports illegal or unethical behaviour occurring within an organisation
The skill to handle your own emotions and those of others. It requires both self-restraint and empathy with others
Non-verbal communication though the eyes, posture and body movements such as crossing of arms or gesturing
Creating and using personal relationships or contacts to assist in achieving objectives
A manager having two financial interests that may be in conflict or having a vested interest (obtaining financial gain) by making a decision which may not advantage shareholders
A normal part of life but demands/stressors putting pressure on a person and impacting on their ability to do their job
Authority or the responsibility to complete a task is passed from a manager to a subordinate employee
The personal process of managing the tasks that need to be completed within the available time.
The situation when the demands on a person (eg relationships, work role, financial commitments etc) exceed their capacity to cope.
The moral courage and character of a manager to do the right thing when making decisions
Discussion and bargaining between two or more people to resolve a conflict and achieve a mutually agreeable outcome/result
A choice between two morally unsatisfactory alternatives
Emotional Intelligence (EQ)
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A person (usually an employee) who reports illegal or unethical behaviour occurring within an organisation
The skill to handle your own emotions and those of others. It requires both self-restraint and empathy with others
Non-verbal communication though the eyes, posture and body movements such as crossing of arms or gesturing
Creating and using personal relationships or contacts to assist in achieving objectives
A manager having two financial interests that may be in conflict or having a vested interest (obtaining financial gain) by making a decision which may not advantage shareholders
A normal part of life but demands/stressors putting pressure on a person and impacting on their ability to do their job
Authority or the responsibility to complete a task is passed from a manager to a subordinate employee
The personal process of managing the tasks that need to be completed within the available time.
The situation when the demands on a person (eg relationships, work role, financial commitments etc) exceed their capacity to cope.
The moral courage and character of a manager to do the right thing when making decisions
Discussion and bargaining between two or more people to resolve a conflict and achieve a mutually agreeable outcome/result
A choice between two morally unsatisfactory alternatives
Networking
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A person (usually an employee) who reports illegal or unethical behaviour occurring within an organisation
The skill to handle your own emotions and those of others. It requires both self-restraint and empathy with others
Non-verbal communication though the eyes, posture and body movements such as crossing of arms or gesturing
Creating and using personal relationships or contacts to assist in achieving objectives
A manager having two financial interests that may be in conflict or having a vested interest (obtaining financial gain) by making a decision which may not advantage shareholders
A normal part of life but demands/stressors putting pressure on a person and impacting on their ability to do their job
Authority or the responsibility to complete a task is passed from a manager to a subordinate employee
The personal process of managing the tasks that need to be completed within the available time.
The situation when the demands on a person (eg relationships, work role, financial commitments etc) exceed their capacity to cope.
The moral courage and character of a manager to do the right thing when making decisions
Discussion and bargaining between two or more people to resolve a conflict and achieve a mutually agreeable outcome/result
A choice between two morally unsatisfactory alternatives
Negotiation
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A person (usually an employee) who reports illegal or unethical behaviour occurring within an organisation
The skill to handle your own emotions and those of others. It requires both self-restraint and empathy with others
Non-verbal communication though the eyes, posture and body movements such as crossing of arms or gesturing
Creating and using personal relationships or contacts to assist in achieving objectives
A manager having two financial interests that may be in conflict or having a vested interest (obtaining financial gain) by making a decision which may not advantage shareholders
A normal part of life but demands/stressors putting pressure on a person and impacting on their ability to do their job
Authority or the responsibility to complete a task is passed from a manager to a subordinate employee
The personal process of managing the tasks that need to be completed within the available time.
The situation when the demands on a person (eg relationships, work role, financial commitments etc) exceed their capacity to cope.
The moral courage and character of a manager to do the right thing when making decisions
Discussion and bargaining between two or more people to resolve a conflict and achieve a mutually agreeable outcome/result
A choice between two morally unsatisfactory alternatives
Delegation
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A person (usually an employee) who reports illegal or unethical behaviour occurring within an organisation
The skill to handle your own emotions and those of others. It requires both self-restraint and empathy with others
Non-verbal communication though the eyes, posture and body movements such as crossing of arms or gesturing
Creating and using personal relationships or contacts to assist in achieving objectives
A manager having two financial interests that may be in conflict or having a vested interest (obtaining financial gain) by making a decision which may not advantage shareholders
A normal part of life but demands/stressors putting pressure on a person and impacting on their ability to do their job
Authority or the responsibility to complete a task is passed from a manager to a subordinate employee
The personal process of managing the tasks that need to be completed within the available time.
The situation when the demands on a person (eg relationships, work role, financial commitments etc) exceed their capacity to cope.
The moral courage and character of a manager to do the right thing when making decisions
Discussion and bargaining between two or more people to resolve a conflict and achieve a mutually agreeable outcome/result
A choice between two morally unsatisfactory alternatives
Time management
???
A person (usually an employee) who reports illegal or unethical behaviour occurring within an organisation
The skill to handle your own emotions and those of others. It requires both self-restraint and empathy with others
Non-verbal communication though the eyes, posture and body movements such as crossing of arms or gesturing
Creating and using personal relationships or contacts to assist in achieving objectives
A manager having two financial interests that may be in conflict or having a vested interest (obtaining financial gain) by making a decision which may not advantage shareholders
A normal part of life but demands/stressors putting pressure on a person and impacting on their ability to do their job
Authority or the responsibility to complete a task is passed from a manager to a subordinate employee
The personal process of managing the tasks that need to be completed within the available time.
The situation when the demands on a person (eg relationships, work role, financial commitments etc) exceed their capacity to cope.
The moral courage and character of a manager to do the right thing when making decisions
Discussion and bargaining between two or more people to resolve a conflict and achieve a mutually agreeable outcome/result
A choice between two morally unsatisfactory alternatives
Stress
???
A person (usually an employee) who reports illegal or unethical behaviour occurring within an organisation
The skill to handle your own emotions and those of others. It requires both self-restraint and empathy with others
Non-verbal communication though the eyes, posture and body movements such as crossing of arms or gesturing
Creating and using personal relationships or contacts to assist in achieving objectives
A manager having two financial interests that may be in conflict or having a vested interest (obtaining financial gain) by making a decision which may not advantage shareholders
A normal part of life but demands/stressors putting pressure on a person and impacting on their ability to do their job
Authority or the responsibility to complete a task is passed from a manager to a subordinate employee
The personal process of managing the tasks that need to be completed within the available time.
The situation when the demands on a person (eg relationships, work role, financial commitments etc) exceed their capacity to cope.
The moral courage and character of a manager to do the right thing when making decisions
Discussion and bargaining between two or more people to resolve a conflict and achieve a mutually agreeable outcome/result
A choice between two morally unsatisfactory alternatives
Distress
???
A person (usually an employee) who reports illegal or unethical behaviour occurring within an organisation
The skill to handle your own emotions and those of others. It requires both self-restraint and empathy with others
Non-verbal communication though the eyes, posture and body movements such as crossing of arms or gesturing
Creating and using personal relationships or contacts to assist in achieving objectives
A manager having two financial interests that may be in conflict or having a vested interest (obtaining financial gain) by making a decision which may not advantage shareholders
A normal part of life but demands/stressors putting pressure on a person and impacting on their ability to do their job
Authority or the responsibility to complete a task is passed from a manager to a subordinate employee
The personal process of managing the tasks that need to be completed within the available time.
The situation when the demands on a person (eg relationships, work role, financial commitments etc) exceed their capacity to cope.
The moral courage and character of a manager to do the right thing when making decisions
Discussion and bargaining between two or more people to resolve a conflict and achieve a mutually agreeable outcome/result
A choice between two morally unsatisfactory alternatives
Conflict of interest
???
A person (usually an employee) who reports illegal or unethical behaviour occurring within an organisation
The skill to handle your own emotions and those of others. It requires both self-restraint and empathy with others
Non-verbal communication though the eyes, posture and body movements such as crossing of arms or gesturing
Creating and using personal relationships or contacts to assist in achieving objectives
A manager having two financial interests that may be in conflict or having a vested interest (obtaining financial gain) by making a decision which may not advantage shareholders
A normal part of life but demands/stressors putting pressure on a person and impacting on their ability to do their job
Authority or the responsibility to complete a task is passed from a manager to a subordinate employee
The personal process of managing the tasks that need to be completed within the available time.
The situation when the demands on a person (eg relationships, work role, financial commitments etc) exceed their capacity to cope.
The moral courage and character of a manager to do the right thing when making decisions
Discussion and bargaining between two or more people to resolve a conflict and achieve a mutually agreeable outcome/result
A choice between two morally unsatisfactory alternatives
Ethical dilemma
???
A person (usually an employee) who reports illegal or unethical behaviour occurring within an organisation
The skill to handle your own emotions and those of others. It requires both self-restraint and empathy with others
Non-verbal communication though the eyes, posture and body movements such as crossing of arms or gesturing
Creating and using personal relationships or contacts to assist in achieving objectives
A manager having two financial interests that may be in conflict or having a vested interest (obtaining financial gain) by making a decision which may not advantage shareholders
A normal part of life but demands/stressors putting pressure on a person and impacting on their ability to do their job
Authority or the responsibility to complete a task is passed from a manager to a subordinate employee
The personal process of managing the tasks that need to be completed within the available time.
The situation when the demands on a person (eg relationships, work role, financial commitments etc) exceed their capacity to cope.
The moral courage and character of a manager to do the right thing when making decisions
Discussion and bargaining between two or more people to resolve a conflict and achieve a mutually agreeable outcome/result
A choice between two morally unsatisfactory alternatives
Whistleblower
???
A person (usually an employee) who reports illegal or unethical behaviour occurring within an organisation
The skill to handle your own emotions and those of others. It requires both self-restraint and empathy with others
Non-verbal communication though the eyes, posture and body movements such as crossing of arms or gesturing
Creating and using personal relationships or contacts to assist in achieving objectives
A manager having two financial interests that may be in conflict or having a vested interest (obtaining financial gain) by making a decision which may not advantage shareholders
A normal part of life but demands/stressors putting pressure on a person and impacting on their ability to do their job
Authority or the responsibility to complete a task is passed from a manager to a subordinate employee
The personal process of managing the tasks that need to be completed within the available time.
The situation when the demands on a person (eg relationships, work role, financial commitments etc) exceed their capacity to cope.
The moral courage and character of a manager to do the right thing when making decisions
Discussion and bargaining between two or more people to resolve a conflict and achieve a mutually agreeable outcome/result
A choice between two morally unsatisfactory alternatives
Integrity
???
A person (usually an employee) who reports illegal or unethical behaviour occurring within an organisation
The skill to handle your own emotions and those of others. It requires both self-restraint and empathy with others
Non-verbal communication though the eyes, posture and body movements such as crossing of arms or gesturing
Creating and using personal relationships or contacts to assist in achieving objectives
A manager having two financial interests that may be in conflict or having a vested interest (obtaining financial gain) by making a decision which may not advantage shareholders
A normal part of life but demands/stressors putting pressure on a person and impacting on their ability to do their job
Authority or the responsibility to complete a task is passed from a manager to a subordinate employee
The personal process of managing the tasks that need to be completed within the available time.
The situation when the demands on a person (eg relationships, work role, financial commitments etc) exceed their capacity to cope.
The moral courage and character of a manager to do the right thing when making decisions
Discussion and bargaining between two or more people to resolve a conflict and achieve a mutually agreeable outcome/result
A choice between two morally unsatisfactory alternatives
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